Before You Begin

If you are not a current customer please submit a trial request.
To learn about features that have been added in recent versions, please see the SOTI Connect Release Notes.
If your question is not answered there, please email support.

System Requirements

Cloud Installation

For a Cloud installation, the only component required locally is the Protocol Adapter for the desired device type.  Installation requirements for the Protocol Adapter are listed below. 

  1. Windows 10 or Windows Server 2016 or higher
  2. Administrator privileges
  3. .NET Framework 4.7.2
  4. SOTI Connect installation package
  5. M4 or larger AWS instance (
  6. SOTI Connect Cloud Instance Root Certificate

On-Premise Installation of complete system

On Premise functionality and support is the same as on the Cloud.  However, there are additional system requirements for the local components.   

  1. Windows 10 or Windows Server 2016 or higher
  2. Minimum 2 Core 8GB RAM
  3. Administrator privileges
  4. .NET Framework 4.7.2
  5. SQL Server 2017 (Express is OK) 
  6. SOTI Connect installation package
  7. If you are using an MQTT protocol, please use a Commercial-grade MQTT broker such as HiveMQ

We recommend that you install the databases on a separate machine (server or VM). 

Network Security for the complete installation

A full installation of SOTI Connect uses many ports for communication. The installer will add rules to the Windows Firewall as necessary. In case you have additional network security, be aware that the following ports may need to be opened for SOTI Connect to properly communicate: 443, 1234, 1443, 1883, 4610, 4611, 4649, 4650, 5551, 8883

Supported browsers

Below are the supported browsers for using the SOTI Connect user console. We recommend that you use the latest version of the browser. SOTI Connect supports resolution to 960 x 720; while the browsers support use on tablets and smartphones, SOTI Connect’s UI has not been optimized for these devices. 

  • Chrome
  • Mozilla Firefox