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Release Notes
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Release 2025.0 -- October 21, 2024
Upgrade Requirements
- SOTI MobiControl 15.6.0 or later
- Android 7.0 or later
- SQL Server 2019 or 2022
- SOTI XSight Chat to be upgraded by reinstalling the chat agent. For more instructions see Upgrading SOTI XSight
- Note: Once upgrading to SOTI XSight 2025.0.0, only Cellular Dashboard data (formerly Signal Strength Data) from the previous 60 days will be available.
Release Highlights
Improvements to SOTI XSight Live View
Standard Topics – A variety of new standard topics have been added. This allows for an out-of-the-box choice of topics that can be added to Views. New topics include Wi-Fi Signal, Cell Net Type, Cell Band, Cell RSRP, Cell RSRQ, Network Switches, Hourly Drops, and many more
Tracking – Three new device tracking methods have been introduced, enabling tracking via a map display or a time-based list display. The tracking modes are:
- Automatic – Displays each device’s path in a distinct color on a map, or shows path duration in list mode
- Heat – Displays the color-coded value of a chosen topic on a map route or over time in list mode
- Spot - Displays color-coded spots indicating the value of a chosen topic for a device’s route in map mode, or shows the color-coded topic value over time in list mode
Configurable Monitoring Window – The maximum time window for caching topic information on a device is now configurable. You can set the window size for a group of devices to be between 2 and 72 hours
Shared Topics – SOTI XSight Live View (Patent Pending) can now be configured to retrieve and cache values from third party apps via the XT Sock interface. These values are cached for the duration of the configured monitoring window
XT Sock Interface – The interface has been enhanced to allow for a wider range of content delivery to SOTI XSIght Live View:
- Security - Apps can be verified via a signature
- Events – Third-party apps can now trigger asynchronous events that SOTI XSight agent can capture and report. Each event can include a set of name–value pairs describing the event. Users can select which events they want to monitor in a View
Flags – Devices can now have multiple flags, which can be independently added, edited, or cleared. If any flags are active, a summary marker appears on the device icon on the map or in list display mode
System Views – This new type of View allows users to jump directly into SOTI XSIght Live View from SOTI MobiControl or other SOTI One platform products with a pre-configured setup
Sensor Matrix – The new Linux XSight agent is designed for use with Raspberry PI devices, which can function as fixed location sensors. These sensors can be installed in a grid or at key locations to provide various metrics. Sensor matrices can be configured for air quality, humidity, Wi-Fi/cellular signal quality, and more
Indoor Location Support - You can now view and track indoor devices on floor maps, as well as business-critical data for each In this release, SOTI XSight integrates with Cisco Spaces, Extreme Networks, and Juniper Networks as third-party Wi-Fi positioning data providers for seamless transitions between indoor and outdoor devices
Indoor Location Design Studio - Create custom indoor maps with seamless access to the Design Studio Library from within the Indoor Location Management workflow. The library is a comprehensive list of all images created in Design Studio and can be accessed and incorporated during the "add location" process. Additionally, Design Studio introduces enhanced file management features, allowing users to preview, create, save, delete, and open existing files
Data API – A new API endpoint was introduced with flexible syntax, allowing standard and shared topics to be retrieved from multiple devices over a specified time range
XT Sock - Vehicle Information Support
SOTI XSight’s XT Sock now enables real-time vehicle data collection using the OBDII (On-Board Diagnostics) interface. This data can be visualized in SOTI XSight Live View, allowing for the analysis of critical vehicle information. You can gain insight into operational statuses, identify potential issues early, and make data-driven decisions to enhance fleet efficiency.
Redesigned Watchlist
The redesigned watchlist showcases detailed data, allowing you to select from a wider range of topics for better greater customization. It also supports multiple watchlist profiles on a single device, lets you view devices that have departed the watchlist, and offers email notifications for improved traceability. This helps you identify devices needing immediate attention based on your business needs.
Zebra Wireless Insights Integration
SOTI XSight can now integrate with the Zebra Wireless Insights Agent to provide visibility into advanced cellular metrics on supported Zebra devices. Visualize and monitor 80 data points such as network registration failures, current roaming state and packet errors in real time using SOTI XSight Live View or SOTI XSight Watchlist.
Web App Analytics
SOTI XSight now integrates with SOTI Surf to provide actionable insights into the performance and usage of your web apps via the new Web App Usage Dashboard and Web App Spotlight. Performance metrics allow you to understand the responsiveness and stability of web app via metrics such as time to load, time to first byte, HTTP errors, SSL errors and WebView errors over time. Usage metrics allow for understanding of the number of visits and time in foreground for web apps.
Note: This feature is only supported on Android and requires SOTI Surf 2025.0.0 or higher.
Cellular Usage Dashboard
SOTI XSight now offers in-depth analytics on your cellular network, providing information on signal power, quality, and network outages. Allowing you to reduce downtime and additional charged caused by poor network connectivity. This data can be accessed through a set of time series charts and a new and improved cellular heatmap.
Wi-Fi Analytics Dashboard
SOTI XSight provides an in-depth view of Wi-Fi network performance and lets you track your Wi-Fi usage. The Wi-Fi dashboard monitors signal strength, metered connection usage, network, and access point utilization, and offers insights on device and access point disconnects. This allows you to troubleshoot issues and optimize business operations.
Enhanced Data Usage Dashboard
The data usage dashboard includes new charts that address various business blind spots. With its integration into SOTI XSight, the dashboard has been expanded to cover Wi-Fi usage. Additionally, new charts highlight the most frequently used connections, such as Wi-Fi or cellular, and address issues related to roaming and tether/hotspot connection usage.
Granular Permissions
SOTI XSight allows system administrators to granularly manage permissions for watchlists, shared topics, and various elements of operational intelligence. These permissions can be configured for SOTI MobiControl roles, groups, and external groups.
SOTI XSight Windows Agent Proxy
SOTI XSight Windows Agent can now be configured to communicate via an HTTP proxy to services hosted outside of its network. SOTI XSight will now support deployments where the SOTI XSight Windows Android Agent network requires outbound communication to route via an HTTP proxy server and is not on the same network as the SOTI XSight Agent Service.
Live Support For Windows Modern Devices
SOTI XSight’s Live Support capabilities are now available for Windows Modern devices, enabling technicians to communicate with device users over text, voice, and video chat. Technicians can start a chat session from various locations within SOTI XSight, including SOTI XSight Live View, Remote Control, Incident pages, and Device Spotlight.
Browser Notifications For Live Support
SOTI XSight’s Live Support now allows technicians to receive browser notifications for messages from device users.
Enhanced User Interface
SOTI XSight now supports dark and light user interface modes and features an improved menu system for better readability.
Extended Localization
SOTI XSight has been localized to display messages, labels, and illustrations in French, German, and Spanish.
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Release 2024.0 -- October 10, 2023
- 2024.0.4 on July 30, 2024
- 2024.0.3 on May 30, 2024
- 2024.0.2 on April 22, 2024
- 2024.0.1.3 on February 2, 2024
- 2024.0.1 on January 22, 2024
Upgrade Requirements
The minimum SOTI MobiControl (MobiControl) version required for this upgrade is v15.4.0.
Download Links for Agents - XSight Version 2024.0Release Highlights
SOTI XSight Live View
Visualize your business performance in real-time with SOTI XSight Live View (Patent Pending). With SOTI XSight Live View, business app data, device information and metrics can be combined, then rendered on a map or list for a powerful visual experience. Connect SOTI XSight with your business applications to monitor, understand and troubleshoot your business in real-time.
Application Spotlight
SOTI XSight now provides an in-depth and consolidated view of an application’s usage and performance across a device fleet. With this feature, you can access a comprehensive and detailed dashboard that shows you how your applications are performing, how often they are used, and how they affect the battery life and network usage of your devices.
Windows Support
SOTI XSight’s operational intelligence capabilities are now available for Windows Modern devices. You can now access detailed analytics about the battery performance, application usage, and location patterns, just like you can for your Android devices. Windows Support also extends to SOTI XSight Live View.
Multiple SOTI MobiControl
The capability to integrate with multiple MobiControl instances has been extended to now include support for Operational Intelligence, SOTI XSight Live View, Advanced Diagnostics and Chat. This is in addition to the pre-existing Incident Management and Remote Control capabilities which were already supported for multiple MobiControl integrations.
Assigning Values to MobiControl Custom Attributes
Custom attribute values for devices enrolled in MobiControl can now be directly updated from SOTI XSight. This will allow you to easily flag devices that need your attention or action based on their performance or status. You can simply drill down using our cascading filters to a set of devices that match your criteria and flag them. Then, you can take actions on those devices from MobiControl.
Granular Permissions
SOTI XSight now offers system administrators the ability to granularly manage permissions for Incident Management Groups, Operational Intelligence Device Profiles, Battery Pools, and access to different elements in SOTI XSight. These permissions can be configured for MobiControl Roles, MobiControl Groups and External groups.
Japanese Localization
SOTI XSight’s console has been localized to display messages, labels and illustrations in the Japanese language.
Scheduling and Sharing Reports
You can now create and save customized dashboards with your preferred filters and settings and share them with external users on a regular basis via pdf reports. This way, you can keep your stakeholders informed and updated on the latest insights from your data.
Email Configurations
Users can now save email configurations and use them in multiple Incident Management groups, eliminating the need to configure them separately for each Incident Management group.
Known Issues
XS-12582
Closing the Terminal Window when Remote Controlling a Linux device, the session gets disconnected.
XS-13001
Remote Control features are disabled when user does not have “Add Attachment” permission.
XS-13065
After upgrade from 4.3 to 2024.0.0, the Default Device group for secondary instance is greyed out when creating an Analysis Profile.
XS-13396
Group Filter is unavailable when clicking “Back” button on Browser
XS-13856
Unable to Preview snapshots after migration from 4.2.1 to 2024.0.0
XS-13959
User must enable and configure Inbound and Outbound emails manually post upgrade.
XS-13965
Unable to refresh and save device snapshot for windows device
XS-14094
Assignee search not returning users assigned to the MobiControl Administrators roles
XS-14224
Unable to see active Views and Saved Sessions in SOTI XSight Live View sometimes
XS-14235
Unable to sort by the WiFi column on SOTI XSight Live View’s Device Snapshot table.
XS-14295
Unable to update the filters on an existing Report
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Release 4.3 -- build 1737 -- January 31, 2023
Download Links for Agents
Important Notes About This Release
App data is now sent for categories of apps and not a per app basis. To ensure specific apps are excluded from data collection, you will need to move those apps to a category that does not collect data prior to upgrading to SOTI XSight 4.3.
The Self-Service Portal feature is not available in this release. It will be made available once again in a future release.
Upgrade Requirements
Minimum system requirements for SOTI XSight 4.3 and above are updated to include .NET Desktop Runtime 6.0.12 and ASP.NET Core Runtime 6.0.12 (Hosting Bundle).
Release Highlights
Live Support
SOTI XSight now offers the ability for technicians to communicate with device users over text, voice, and video chat. Technicians can also start a chat session from SOTI MobiControl, or from various locations in SOTI XSight such as Remote Control, Incident pages, and Device Spotlight.
Enhanced Remote Control – BlitFire RC
We have created a new remote control pipeline that improves the performance of the screen mirroring feature to industry leading levels. By leveraging innovative technologies, BlitFire RC brings instant remote control performance to the technician’s hand.
Shift-based App Usage
Application usage can now be viewed over the course of a defined shift. This provides technicians visibility into what devices are being used for during workhours.
App Categorization
SOTI XSight now enables app categorization and mapping from the web console, meaning you no longer need to open a separate admin utility to access these features.
Multi-battery Support
SOTI XSight now provides support for Panasonic FZ-A3 dual battery devices as part of your Smart Battery dashboard, expanding the options available.
Battery Life Predictions
You can now predict the life of your batteries. By configuring thresholds for current capacity and charge cycles you can now view battery life predictions based on historical data.
Watchlist Improvements
The device watchlist now requires technicians explicitly mark that violations are acknowledged, preventing the accidental loss of important notifications. You can also now directly create incidents from the watchlist for devices violating policies, making the process quicker and smoother.
Visit the online help for detailed information about SOTI XSight features and functionality.
Known Issues
XS-5352 The agent cannot use data when connected to ethernet XS-5709 Navigating between the Incident Management and Operational Intelligence causes calls to drop when using Live Support XS-6438 SOTI XSight must be reinstalled when MobiControl root certificate is changed XS-6816 Installer Repair process fails when updating FQDN is required during migration XS-8036 Email notifications not working XS-8128 Live Chat does not work when Chat Service is installed on custom port XS-8146 Unread chat notifications not updated in some cases when browser is out of view or minimized for an extended period and the Support Session times out XS-8150 After upgrade, logging into native login page fails due to browser frontend caching XS-8157 Users are not able to delete incident groups XS-8159 Draft incidents remain in the system, not visible to users, but can be directly navigated to XS-8160 Incident groups do not support POP3 for inbound and outbound emails XS-8161 Self Service Portal is disabled for this release XS-8162 Virtual screen rotation is not supported in the new remote control XS-8052 Upgrading causes previously disabled incident groups to be re-enabled -
Release 4.2 -- build 221 -- May 31, 2022
Maintenance Releases
Release Highlights
- Zebra and Panasonic Smart Battery Analytics
- Configurable Charts on Battery Dashboards
- Access Device Spotlight from Watchlist
- Analyze Multiple Root Groups in a Profile
- Prevent Unintended Disconnecting on Agent
Zebra and Panasonic Smart Battery Analytics
With this release, SOTI XSight has added multiple new features for tracking and managing Zebra PowerPrecision and PowerPrecision+ batteries as well as Panasonic FZ-N1, FZ-T1, FZ-L1, FZ-A3, and FZ-S1 batteries:
- Battery Health Charts: Customize health criteria for your battery based on Battery Lasting a Shift, Remaining Capacity, Age and Battery Cycles
- Battery Pools: Create custom battery groups to organize your fleet based on location, type and more
- Customizable Shift Definition: Define shifts that fit your business and check which batteries will last each shift
- Battery Lifecycle Management: Full visibility into different stages of a battery lifecycle each on a separate dashboard
- New Batteries: Manage your new batteries inventory by importing newly purchased batteries into Smart Battery Dashboard before they are placed in any devices
- Monitor In Use Batteries: Monitor the health and usage of batteries from the moment they are placed in the first device until they are decommissioned
- Decommission Batteries: Decommission/recommission batteries and warn workers on use of malfunctioning batteries
- Inventory Management: A holistic view of your entire battery pool and number of batteries in each lifecycle stage
- Battery Spotlight: A detailed view of a single battery, including discharge rate and capacity data during any selected time window
- Map batteries to devices: View a list of batteries that were used by any device and vice versa
Configurable Charts on Battery Dashboards
Remaining Battery Capacity, Battery Temperature, and Battery Cycles charts are now configurable so that users can define categories according to their battery types and use case.
Access Device Spotlight from Watchlist
Users are now able to navigate to Device Spotlight from Watchlist to find the root cause of an issue more quickly.
Analyze Multiple Root Groups in a Profile
Users can select multiple root device groups for a single analysis profile without the need to create profiles for each device group.
Prevent Unintended Disconnecting on Agent
Device users now need to tap and hold the “Connected” button 3 times to disconnect the agent. This prevents unintended disconnecting that previously occurred.
Visit the online help for detailed information about SOTI XSight features and functionality.
Resolved Issues
XS-4285 Batch import processes timed out after 30 seconds for stored procedures XS-4807 Decommissioned batteries did not show the decommissioning date and last devices using them XS-4998 Exporting a battery list multiple times during a day would create CSV files with the same name -
Release v4.0 -- build 944 -- November 29, 2021
Maintenance Releases
Version 4.0 Build 944 - November 29, 2021
Looking to install SOTI XSight on-premise? Download here
Please note: We strongly recommend following the standard IT change control practices and testing of product upgrades in pre-production environments.
SOTI XSight is a diagnostic intelligence solution designed to reduce costly downtime and improve the ROI of business-critical mobility.
Available as an on-premise or cloud-hosted solution, SOTI XSight is integrated with SOTI MobiControl and extends your Enterprise Mobility Management (EMM) in order to gain deeper insights and greater control over your devices in the field.
Release Highlights
Operational Intelligence
Use readily accessible data to make smart decisions regarding your devices. Current and historical metrics such as battery health, app usage, data usage, signal strength and location information are available on demand.
- Battery Status dashboard: Presents interactive information about the device battery status, including remaining battery capacity, cumulative charge cycles, battery temperature, charge levels by time, and top 5 applications draining batteries.
- App Usage dashboard: Shows the types of applications on your devices, including app storage, most used, trending usage, and apps not opened.
- Data Usage dashboard: Displays information about top carriers, carrier signal strength, proportion of uploads and downloads, connection type, and total data usage by date.
- Last Location dashboard: Displays network generation, network SSIDs, carrier signal strength, mobile carriers and a map showing the last location of devices.
- Signal Strength dashboard: Displays a map showing the signal strength of cellular carriers for each device by network carrier and type.
- Device Spotlight: Provides a view of all operational intelligence analytics at the single device level. Initiate a remote-control session and automatically create an incident from this view.
Advanced Diagnostics
Access information and support tools for a device from a single screen, including device analytics, device log files and other data.
- Access Diagnostic Files: Download diagnostic files (including Android ADB logs) from a device to quickly identify the root cause of issues.
- Device Snapshot: View the state of the device when the issue occurred, including configurations and apps deployed, to determine what changes may have contributed to issues in the field.
- Annotation and Whiteboard: Draw and view real-time markups and user input.
- Video/Audio Recording: Automatically record a remote-control session and save it to an incident.
Automated Monitoring
Set up and configure automated monitoring and notifications within SOTI XSight.
- Watchlists: Get alerts when devices experience low memory, high data consumption, frequent drops, high battery discharge rates or excessive power consumption by an app.
- Email notifications: Inform your organization when incidents have changed in priority, assignment, status or breached service level agreements.
Incident Management
SOTI XSight enables support agents to quickly create, track and link incidents to ensure pervasive issues are uncovered and quickly addressed.
- Report incidents that capture all the information needed for quick resolution by adding detailed notes, attachments, logs, and screen shots
- Assign incidents to the right person in your organization and have multiple watchers notified of any changes
- Manage multiple customers or business units with different service level expectations across any geography
Visit the online help for detailed information about SOTI XSight features and functionality.