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Release Notes
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Release 4.3 -- build 1737 -- January 31, 2023
Important Notes About This Release
App data is now sent for categories of apps and not a per app basis. To ensure specific apps are excluded from data collection, you will need to move those apps to a category that does not collect data prior to upgrading to SOTI XSight 4.3.
The Self-Service Portal feature is not available in this release. It will be made available once again in a future release.
Upgrade Requirements
Minimum system requirements for SOTI XSight 4.3 and above are updated to include .NET Desktop Runtime 6.0.12 and ASP.NET Core Runtime 6.0.12 (Hosting Bundle).
Release Highlights
Live Support
SOTI XSight now offers the ability for technicians to communicate with device users over text, voice, and video chat. Technicians can also start a chat session from SOTI MobiControl, or from various locations in SOTI XSight such as Remote Control, Incident pages, and Device Spotlight.
Enhanced Remote Control – BlitFire RC
We have created a new remote control pipeline that improves the performance of the screen mirroring feature to industry leading levels. By leveraging innovative technologies, BlitFire RC brings instant remote control performance to the technician’s hand.
Shift-based App Usage
Application usage can now be viewed over the course of a defined shift. This provides technicians visibility into what devices are being used for during workhours.
App Categorization
SOTI XSight now enables app categorization and mapping from the web console, meaning you no longer need to open a separate admin utility to access these features.
Multi-battery Support
SOTI XSight now provides support for Panasonic FZ-A3 dual battery devices as part of your Smart Battery dashboard, expanding the options available.
Battery Life Predictions
You can now predict the life of your batteries. By configuring thresholds for current capacity and charge cycles you can now view battery life predictions based on historical data.
Watchlist Improvements
The device watchlist now requires technicians explicitly mark that violations are acknowledged, preventing the accidental loss of important notifications. You can also now directly create incidents from the watchlist for devices violating policies, making the process quicker and smoother.
Visit the online help for detailed information about SOTI XSight features and functionality.
Known Issues
XS-5352 The agent cannot use data when connected to ethernet XS-5709 Navigating between the Incident Management and Operational Intelligence causes calls to drop when using Live Support XS-6438 SOTI XSight must be reinstalled when MobiControl root certificate is changed XS-6816 Installer Repair process fails when updating FQDN is required during migration XS-8036 Email notifications not working XS-8128 Live Chat does not work when Chat Service is installed on custom port XS-8146 Unread chat notifications not updated in some cases when browser is out of view or minimized for an extended period and the Support Session times out XS-8150 After upgrade, logging into native login page fails due to browser frontend caching XS-8157 Users are not able to delete incident groups XS-8159 Draft incidents remain in the system, not visible to users, but can be directly navigated to XS-8160 Incident groups do not support POP3 for inbound and outbound emails XS-8161 Self Service Portal is disabled for this release XS-8162 Virtual screen rotation is not supported in the new remote control XS-8052 Upgrading causes previously disabled incident groups to be re-enabled -
Release 4.2 -- build 221 -- May 31, 2022
Maintenance Releases
Release Highlights
- Zebra and Panasonic Smart Battery Analytics
- Configurable Charts on Battery Dashboards
- Access Device Spotlight from Watchlist
- Analyze Multiple Root Groups in a Profile
- Prevent Unintended Disconnecting on Agent
Zebra and Panasonic Smart Battery Analytics
With this release, SOTI XSight has added multiple new features for tracking and managing Zebra PowerPrecision and PowerPrecision+ batteries as well as Panasonic FZ-N1, FZ-T1, FZ-L1, FZ-A3, and FZ-S1 batteries:
- Battery Health Charts: Customize health criteria for your battery based on Battery Lasting a Shift, Remaining Capacity, Age and Battery Cycles
- Battery Pools: Create custom battery groups to organize your fleet based on location, type and more
- Customizable Shift Definition: Define shifts that fit your business and check which batteries will last each shift
- Battery Lifecycle Management: Full visibility into different stages of a battery lifecycle each on a separate dashboard
- New Batteries: Manage your new batteries inventory by importing newly purchased batteries into Smart Battery Dashboard before they are placed in any devices
- Monitor In Use Batteries: Monitor the health and usage of batteries from the moment they are placed in the first device until they are decommissioned
- Decommission Batteries: Decommission/recommission batteries and warn workers on use of malfunctioning batteries
- Inventory Management: A holistic view of your entire battery pool and number of batteries in each lifecycle stage
- Battery Spotlight: A detailed view of a single battery, including discharge rate and capacity data during any selected time window
- Map batteries to devices: View a list of batteries that were used by any device and vice versa
Configurable Charts on Battery Dashboards
Remaining Battery Capacity, Battery Temperature, and Battery Cycles charts are now configurable so that users can define categories according to their battery types and use case.
Access Device Spotlight from Watchlist
Users are now able to navigate to Device Spotlight from Watchlist to find the root cause of an issue more quickly.
Analyze Multiple Root Groups in a Profile
Users can select multiple root device groups for a single analysis profile without the need to create profiles for each device group.
Prevent Unintended Disconnecting on Agent
Device users now need to tap and hold the “Connected” button 3 times to disconnect the agent. This prevents unintended disconnecting that previously occurred.
Visit the online help for detailed information about SOTI XSight features and functionality.
Resolved Issues
XS-4285 Batch import processes timed out after 30 seconds for stored procedures XS-4807 Decommissioned batteries did not show the decommissioning date and last devices using them XS-4998 Exporting a battery list multiple times during a day would create CSV files with the same name -
Release v4.0 -- build 944 -- November 29, 2021
Maintenance Releases
Version 4.0 Build 944 - November 29, 2021
Looking to install SOTI XSight on-premise? Download here
Please note: We strongly recommend following the standard IT change control practices and testing of product upgrades in pre-production environments.
SOTI XSight is a diagnostic intelligence solution designed to reduce costly downtime and improve the ROI of business-critical mobility.
Available as an on-premise or cloud-hosted solution, SOTI XSight is integrated with SOTI MobiControl and extends your Enterprise Mobility Management (EMM) in order to gain deeper insights and greater control over your devices in the field.
Release Highlights
Operational Intelligence
Use readily accessible data to make smart decisions regarding your devices. Current and historical metrics such as battery health, app usage, data usage, signal strength and location information are available on demand.
- Battery Status dashboard: Presents interactive information about the device battery status, including remaining battery capacity, cumulative charge cycles, battery temperature, charge levels by time, and top 5 applications draining batteries.
- App Usage dashboard: Shows the types of applications on your devices, including app storage, most used, trending usage, and apps not opened.
- Data Usage dashboard: Displays information about top carriers, carrier signal strength, proportion of uploads and downloads, connection type, and total data usage by date.
- Last Location dashboard: Displays network generation, network SSIDs, carrier signal strength, mobile carriers and a map showing the last location of devices.
- Signal Strength dashboard: Displays a map showing the signal strength of cellular carriers for each device by network carrier and type.
- Device Spotlight: Provides a view of all operational intelligence analytics at the single device level. Initiate a remote-control session and automatically create an incident from this view.
Advanced Diagnostics
Access information and support tools for a device from a single screen, including device analytics, device log files and other data.
- Access Diagnostic Files: Download diagnostic files (including Android ADB logs) from a device to quickly identify the root cause of issues.
- Device Snapshot: View the state of the device when the issue occurred, including configurations and apps deployed, to determine what changes may have contributed to issues in the field.
- Annotation and Whiteboard: Draw and view real-time markups and user input.
- Video/Audio Recording: Automatically record a remote-control session and save it to an incident.
Automated Monitoring
Set up and configure automated monitoring and notifications within SOTI XSight.
- Watchlists: Get alerts when devices experience low memory, high data consumption, frequent drops, high battery discharge rates or excessive power consumption by an app.
- Email notifications: Inform your organization when incidents have changed in priority, assignment, status or breached service level agreements.
Incident Management
SOTI XSight enables support agents to quickly create, track and link incidents to ensure pervasive issues are uncovered and quickly addressed.
- Report incidents that capture all the information needed for quick resolution by adding detailed notes, attachments, logs, and screen shots
- Assign incidents to the right person in your organization and have multiple watchers notified of any changes
- Manage multiple customers or business units with different service level expectations across any geography
Visit the online help for detailed information about SOTI XSight features and functionality.